ATLANTA –
Cox Business announced today
that it will offer a registered e-mail solution to expedite the
processing of service orders previously executed with paper contracts
sent via mail or fax. The new capability is designed to make business
transactions more efficient and convenient for the customer and to
reduce the use of unnecessary paper.
Cox has already begun deploying the solution in individual markets. All
Cox service areas will be operational with the new capability by the end
of June.
The Registered E-mail® solution is provided by RPost®, a leader in
managed outbound electronic messaging. It allows Cox Business to close
contracts by e-mail and provides the assurance of “legal proof” via an
electronic audit trail that records the delivery transaction, electronic
signature, content of the electronic contract and official time the deal
was closed. The electronic process expedites service order completions
by eliminating fax and mail delays and accelerates bookings for revenue
recognition purposes. The RPost service does not require software
downloads or clicking-through to Web sites to function, allowing Cox
customers to conveniently utilize this capability from any e-mail
service.
“Cox Business’ move to electronic contracting eliminates complexity for
our customers and allows them to be more productive by enabling an
inexpensive close-by-e-mail solution,” said Bob Hattori, vice president
of operations, Cox Business. “As a service provider, we also have the
potential to cut days off the order process by eliminating the need for
our business customers to print contracts, sign in ink and fax or mail
them back.”
At its core, RPost’s pay-as-you-go services include legal proof of
e-mail content, delivery and time-stamping. Expanded services include
eContracting and e-signing, end-to-end e-mail encryption, PDF
conversion, information leak protection by metadata scrub, and the
ability to add blind content to copied recipients. Offered at a flat per
e-mail price, which is about the cost of a postage stamp, RPost services
have been tested, accredited and have been used daily by the U.S.
federal government since 2003.
“While e-mail is used widely across corporate America, most
professionals still print contracts, sign them manually and ship them
via express delivery. With RPost, businesses can save time and money,
and minimize paper waste by using e-mail for even the most significant
communications,” states Zafar Khan, CEO of RPost. “Our customers focus
on the benefits of closing the deal faster, cutting costs, and
maintaining a robust electronic record. RPost automatically returns a
transaction and e-signature record in the form of a Registered Receipt™
e-mail that can be authenticated at any time and therefore is admissible
should a legal challenge arise.”
Cox Business provides a full portfolio of voice, data and video services
to more than 240,000 business customers in Cox markets across the U.S.,
including small businesses, multi-location enterprises, regional
healthcare providers and federal, state and local government
organizations. In 2007, Cox became the first multiple system cable
operator to enter the top tier of U.S. business Ethernet providers,
according to Vertical System Group.
About Cox Communications
Cox Communications is a multi-service broadband communications and
entertainment company with more than 6.2 million total residential and
commercial customers. The third-largest cable television company in the
United States, Cox offers an array of advanced digital video, high-speed
Internet and telephony services over its own nationwide IP network, as
well as integrated wireless services.
Cox Business is a full-service,
facilities-based provider of communications solutions for commercial
customers, providing high-speed Internet, voice and long distance
services, as well as data and video transport services for small to
large-sized businesses. Cox Media offers national and local cable
advertising in traditional spot and new media formats, along with
promotional opportunities and production services. Cox Communications
wholly owns and operates the Travel Channel. More information about the
services of Cox Communications, a wholly owned subsidiary of Cox
Enterprises, is available at www.cox.com
,
www.coxbusiness.com, and
www.coxmedia.com.
Media Contact:
Todd Smith
Cox Communications
(404) 269-3124
tsmith@cox.com
