Registered Email™ e-delivery proof
Philips Improved Its Customer Response Interaction with RMail®
Philips, a health technology company, wanted to enhance its customer support responses and assure a timely and superior customer experience. By implementing the RMail solution, Philips was able to quickly enhance its support process efficiency, easily manage the customer response times, and importantly, record in the Registered Email™ Registered Receipt record, compliance with support response time requirements.
Senders have the RMail for Outlook app installed, and when using the Registered Email™ service, the sender receives an automatic analysis of the delivery forensics, cryptographically sealed to the delivery content and timestamp, and packaged as a returned Registered Receipt proof record.
Philips is one of the largest specialty medical electronics providers, supporting hospitals and medical practices internationally. We’ve been providing assurance that critical customer communications has been sent, delivered, with timestamped proof of content received; to support compliance with their customer service agreements.