Watch full video of Terri Hansen discuss RMail at Optimize!2020.
Vice President Account Services, Adeptive Software
All-in-one Messaging Solution for Settlement Professionals
Real estate settlement and title professionals are responsible for exchanging information and notifications with multiple parties in every real estate transaction.
Because of the sensitive and/or critical nature of much of this correspondence, the Consumer Financial Protection Bureau (CFPB) enforces strict regulations to ensure that the notifications are sent securely and delivered successfully.
Many of the top settlement and title professionals are now using RMail to support their electronic notification work flows.
“Know Before You Owe” Compliance
Real estate professionals are using RMail to speed the closing process with certified electronic notices that comply with the CFPB’s “Know Before You Owe” guidelines.
In the past, notices such as Truth in Lending, Good Faith Estimates, and HUD-1 Settlement Statements, had to be sent by certified postal mail, requiring a significant waiting period to receive back a physical delivery receipt.
Now, RMail users can get near instantaneous proof of e-delivery in the form of RMail’s Registered Receipt record. Within two hours of sending an electronic notice, a Registered Receipt record is returned automatically to the sender, providing certified proof of delivery, exact content, and time of delivery. The Registered Receipt record also contains a means to authenticate the message and a complete SMTP delivery trail for auditing purposes.
Retaining this form of electronic delivery proof is not only faster than relying on postal mail, it can also be much easier. Because the Registered Receipt emails are stored in a dedicated inbox folder, users can easily reference them in the event of a dispute or investigation.
Maintain CFPB data privacy compliance
When sending Non-Public Information (NPI) by email, the CFPB requires senders to encrypt the email contents to maintain data privacy.
RMail provides an email encryption option that makes secure notifications incredibly simple for both senders and recipients.
RMail is the only encryption provider that allows true direct delivery of encrypted content to the recipient’s inbox in an encrypted PDF wrapper, so recipients won’t need to register or log in to a separate website to access their secure messages. This means less time spent showing clients how to access their secure messages, eliminating a common source of frustration that leads agents to circumvent other encryption systems.
Going a step further, RMail also makes it easy to prove the sender sent an email and any attachments encrypted, maintaining compliance with CFPB regulations. Simply reference the Registered Receipt record to prove an email message was sent encrypted — the record contains auditable forensic evidence of encrypted delivery.
Faster Closing Makes a Difference
In most real estate transactions there’s an offer, counter-offer, and acceptance process. The longer it takes to close on an offer, the greater the risk of changing market conditions or the buyer or seller backing out. With RMail, these risks are avoided because all correspondence is facilitated with speed, confidentiality and accountability.
RMail sets title and settlement agents apart in the marketplace and brings extra value to clients through speed, cost-savings, protection, and accountability in the transaction process.
Through RESPRO® analysis, RESPRO® identified one solution, RMail® by RPost®, that stands above the rest. RMail by RPost is exemplary not only because it meets member needs for email encryption, certified e-delivery proof, and e-signatures at the highest levels, but also because it includes all of these and more, in a simple to use, all-in-one offering. Foundational elements of the RESPRO® endorsement of RPost services are the Registered Receipt™ email record and RPost’s ability to innovate to adapt its product to changing market needs.
RMail is relied upon for compliant e-delivery proof for TRID (TILA/RESPA Integrated Disclosures)
RMail email encryption
with auditable proof of data privacy compliance for consumer Non-Public Information (NPI). A
Legal analysis is available
that support that RMail can be used for proof of delivery of “TRID” initial or revised Loan
Estimates and Closing
Disclosures; and to satisfy the “mailbox rule”.
The Registered Receipt™ e-mail can be provided to third parties and used to authenticate the content and attachments to the e-mail, creditors can retain the e-mail to enable access to parties entitled to access to such records for the period required by law, which satisfies the E-Sign Act’s access requirements.