How-To

How-To Use the Message Level Encryption Feature in RMail

This video focuses on the RMail® message level encryption. This feature transmits the message encrypted by using a password protected AES 256 bit encrypted PDF wrapper. This transmits message and attachments securely and maintains privacy in the recipients inbox. To send check the encrypt box and select ‘Message Level’, then in the text box below a randomly system generated password will protect the email. You have the option to send the password to the recipient via email prior to the encrypted email message. If password is selected to be emailed, the recipient will receive an email with the decryption password and then an email with the encrypted message inside that PDF wrapper. Recipient may reply secretly by clicking the secure reply button.

Step-by-Step Instructions

RMail Message Level Encryption feature can be used by following the simple steps.

Step 1: Compose an email, press the Send Registered button and check the Encrypt box. Select the Message Level radio button & optionally add a password. If the password field is left blank, then a randomly system generated password will protect the email and attachments inside the PDF wrapper. Next, decide if you want the RMail system to email the password to the recipient ahead of its time or not as there are various password delivery options.

Step 2: If the password is selected to be emailed, the recipient will receive an email with the decryption password and then an email with the encrypted message attached inside that PDF wrapper.

Step 3: Email contains the Registered email marking in the subject and a banner with the text ‘Registered Message Encrypted’. To view the message and attachment, the sender simply opens the attached encrypted PDF & inserts the password. The email body appears in the PDF, and the attachments may be viewed by clicking the embedded attachment or clicking the Attachments button. This will open a new tab in the web browser where the password must be entered again for the added security before the downloading the files from the secured RMail® File Share portal.

Step 4: The recipient may reply securely if needed by pressing the “Secure Reply” button for bidirectional encryption. When this button is pressed, a new tab in the web browser opens up to a pre-addressed composed page back to the sender. This Secure Reply feature maybe used up to 5 times per envelope and attachments maybe added to cumulative attachment size up to 100MB.

Step 5: Finally, the recipient may optionally confirm the email was read to make the sender aware. When the Confirm Read button is pressed, the original sender will receive the email confirmation.