How-To

How to Use RMail Register Reply™ Feature

This video explains the Register Reply™ feature and how to use it for both the sender and the receiver. The Register Reply™ feature allows the recipient of an RMail® message to reply back to the sender as a Registered Email™ message even without having the RMail® software installed.

Step-by-Step Instructions

Step 1: The RMail® user composes an email and selects the ‘Send Registered’ button.

Step 2: When the feature pop-up appears, the user can use the Track & Prove ‘Marked’ or ‘Unmarked’ feature, depending on whether they would like to include the Registered Email™ banner or not.

Step 3: It is important to press the Register Reply™ checkbox that says, ‘Receive proof of content & time of replies to this email’. By checking this box, the recipient can reply back to the original sender through the RMail® system.

Step 4: When the recipient receives the email (either marked with a banner or unmarked), they can reply using the ‘Reply’ button, which opens up a new compose page with a special address automatically included in the ‘To…’ line that routes the email back through the RMail® system.

Step 5: After adding any content, all the recipient has to do is press ‘Send’.

Step 6: The reply email from the recipient to the original sender is then received as a Registered Email either with or without the Registered Email™ banner, depending on what the original sender selected upon sending.
(If the original sender selects ‘Unmarked’, the reply will still route through the RMail® system but would not have the RMail® banner.)

Step 7: The sender receives two Registered Receipt emails; the first one is the Registered Receipt for the email that was initially sent. After the recipient replies using the RMail® Register Reply™ feature, the original sender receives a second receipt for the reply email.

Please note, that there are many settings available to configure the RMail service to your needs.