Industries & OperationsE-Sign & E-Mail Security for British Insurers – Agents and Brokers
Watch full video of Nick Elwell discuss RMail at Optimize!2020.
RMail: The value of being able to track documents going to clients is immense, but having the security of being able to prove you did everything you physically can is a huge benefit.
Nick Elwell
Managing Director, BGi.uk
Features & Benefits
All-in-One Messaging Solution for Insurance Professionals
The Insurance Act 2015 imposes obligations upon brokers and their customers for both commercial and personal lines. Many of these changes are concerned with procedural and compliance-related issues, where brokers should consider recording evidence that they have followed legal requirements and best practices. These mandates may seem challenging, yet they are remarkably easy to achieve with RMail.
Every day, thousands of premier insurance agencies, brokers, and carriers around the world use RMail to:
- Encrypt sensitive emails and documents to meet data security and privacy obligations.
- Retain legal proof of delivery (including encrypted delivery), time of delivery, and exact content for client and carrier/broker communications, post placement administrative correspondence, binding coverage, verify strategic conversations, verify terms and conditions or changes in coverage, and more.
- Get fast, legally-binding, electronic signatures on decisions, waivers, payments, and settlements.
- Move client correspondence from paper-based to paperless delivery.
What Really Matters when Selecting an Encryption Provider?
As with any maturing technology, the novelty and mystery of email encryption has basically worn off. Encryption’s usefulness to maintaining data privacy is widely understood, and the general public increasingly demands its use to protect personal privacy. With encryption technology reaching a point of parity between top providers as far as “security” is concerned, what are other important considerations for insurance professionals?
- Ease of Use – If an encryption system is cumbersome to use, agents will circumvent it, leaving the business with the legal and financial consequences.
- Proof of Compliance – When a complaint is filed against you because of a downstream data breach, how will you get off the hook? Do you have a way to prove your correspondence was sent encrypted?
Ease of Use
RMail is the only encryption provider that allows true direct delivery of encrypted content to the recipient’s inbox through and encrypted transmission or message-level encrypted AES-256 Bit PDF wrapper, so recipients won’t need to register or log in to a separate website to access their secure messages. This means less time spent showing clients how to access their secure messages, eliminating a common source of frustration that leads agents to circumvent other encryption systems.
On top of that, multiple configurable password options and an auto TLS setting (transport layer security) make it easy for insurance professionals to ensure privacy compliance and vary the level of privacy and security depending on the type of message, content, regulations, or recipients.
The Power of Proof
As important as the act of encrypting an email is, it’s only the first part of a successful compliance strategy. If a data breach occurs downstream of your involvement with the sensitive information, you could still find yourself under investigation and possibly made culpable for the breach if you don’t have reliable proof of compliance. With RMail’s Registered Receipt email record, you’ll get court-admissible evidence of compliance with every RMail message you send, proving encrypted delivery, time of delivery, and exact message content.
Having RMail integrated with Acturis works so well for us. It is incredibly useful. Its seamless. It has been a godsend during lockdown.
Karen Fitzgerald
McKay Corporate Brokers
E-Sign for Greater Efficiency
RSign and RMail’s electronic signature features make it easy to get fast, legally-binding e-signatures on applications, contracts and other documents, using any Internet-connected device. It’s easy to use — just attach your document, select the e-contracting option, and send. The recipient will receive an email with a link that initiates a guided signing process, and signed copies will be distributed to both parties.
With electronic signature capabilities built into RMail, there’s no need to pay for a separate service. RMail lets you do it all. Or, you can add RSign for more automation, rules, dependencies and guided e-signing.
Peer Reviews
Insurance professionals using Vertafore add RMail email encryption and RSign e-signatures. As Jim Dahoney, CIO at Marshall & Sterling Insurance explained at Optimize!2020, “Customers want a tool that’s easy to use. They want to be able to get what they need securely, safely and efficiently, and RPost does provide that for us.”
Jim Dahoney
CIO at Marshall & Sterling Insurance
Insurance professionals using Applied Systems also explained why they add RMail email encryption and RSign e-signatures. As Cari Schoepf at the Jones Group explained at Optimize!2020, “We demo’d a lot of different avenues for email encryption and RMail is so easy to use. I onboard all of our new staff with it.” (Click here to listen to her 1-minute discussion).
Ingo Wittig at Durham & Bates Insurance explained their use of Applied Systems with RMail Gateway to automate email encryption and RSign to automate e-signatures: “We started looking at RSign because we like the templates; we like being able to store everything. We keep everything in our agency management system so, with RSign, we’re able to move things really pretty quickly.” (Click here to listen to his 1-minute discussion).
Requirements: Legal & Compliance
RMail® email encryption provides simple to use and automated privacy compliance for GDPR, and other state and country regulations protecting personal private information, returning auditable proof of privacy compliance in the form of a Registered Receipt™ email record for each message sent. Registered Email™ e-delivery proof provides legal and court admissible records for e-delivery of client renewal notices, policy riders and waivers, and claims first notices to carriers in compliance with the Insurance Act of 2015. RSign® e-signatures return and certified audit trail to serve as legal electronic signatures, used in the insurance industry and accepted by insurance carriers internationally for more than a decade.
